Everybody sees the world through a personalized lens that has been shaped by their experiences and that lens can impact unconscious thinking.

There is a direct link between unconscious thinking and actions and behaviors which can result in the development of unconscious biases.

This training will provide strategies and techniques for addressing unconscious bias to positively impact diversity challenges, employee engagement, and workplace dynamics.

training can enhance

self awareness


decision making

Decision Making


Team Dynamics

career development

Career Development

Upon successful completion of this training, participants will be able to:

  • Define, understand, and demonstrate awareness of unconscious bias.
  • Recognize the implications of unconscious bias in the workplace as it relates to recruitment, management, team dynamics, and career development.
  • Apply strategies and techniques for managing unconscious bias.

I. Defining Unconscious Bias

II. Causes of Unconscious Bias

III. Implications of Unconscious Bias

IV. Techniques for Overcoming Unconscious Bias

V. Review of Resources

VI. Questions and Discussion

Registration Deadline: TBA

(2 or more from the same organization, $50 discount on each registration)


  • The program is designed for individual participation; therefore, please do not share a computer or workspace with another person during this workshop. Participants completing this training are eligible to receive 2.5 CEU or PDC credits.
  • To maximize participant learning, active participation is required throughout the training and includes, but is not limited to, participating in virtual classroom activities, discussions, and post-course evaluation.


  • A laptop or desktop with internet capability is required for this training. It is not recommended that a phone, tablet, or iPad is used in lieu of a laptop or desktop.

Dr. Melissa Furman, MS, DBA


Dr. Melissa Furman’s passion for guiding individuals with career, professional, and leadership development inspired her to launch Career Potential to help individuals achieve and organizations succeed. As the owner and founder of Career Potential, Dr. Furman provides consulting and delivers highly engaging and interactive training sessions.

Dr. Furman previously served as the assistant dean and currently serves as a faculty member at the James M. Hull College of Business at Augusta University in Augusta, Georgia and with the Georgia Tech Professional Education (GTPE)-Savannah Campus. Her research includes generational diversity, unconscious bias, career and leadership development, emotional intelligence, and assisting technical professionals transition into management roles.

With 20 years of academic training and experience, Dr. Furman is known as a subject matter expert and provides a knowledge of diverse learning styles. Using modern techniques and technology she delivers engaging, relatable content. She offers organizational consulting services to corporate, non-profit, and government organizations, as well as serves as a speaker at state, national, and international conferences.

Dr. Furman obtained her Doctorate of Business degree and Masters of Science degree in Professional Counseling from Georgia State University and her Bachelor of Arts degree in Psychology from Susquehanna University. She is a National Certified Counselor (NCC) and has obtained multiple certifications to be able to administer assessment tools that measure behavioral styles, emotional intelligence, leadership development, and career development to name a few.

Dr. Furman was recently awarded “Faculty Member of the Year” by the Augusta University Student Government Association, designated as a “Top 10 in 10 Young Professional to Watch” by the Augusta Metro Chamber of Commerce, and nominated for Georgia Trend Magazine’s “Top 40 under 40”.


Krista S. Sheets


Krista has been creating ROP = Return on People™ for clients since 1997. Her approach equips team leaders with a set of powerful objective tools that yield measurable results. Her companies are trusted by Financial Professionals, Government Agencies, and corporations of all sizes. Together they develop team performance strategies to unlock growth potential and fine-tune the intra-team dynamics needed for success.

Growing up in an entrepreneurial family, Krista realized from an early age that people were an organization’s greatest asset. This perspective led her to become a respected expert in the behavioral and motivational elements that can make or break a team. Part mentor, part team architect, Krista shows clients how to apply assessment tools and organizational best practices to consistently produce highly-engaged and high-performing teams.

Krista speaks frequently at industry conferences and discussion panels. She often contributes articles and interviews to trade publications and co-authored the book, “Know Service – 5 Steps to 5-Star Service for Financial Professionals.”

As President of Competitive Edge, Inc., Krista sets corporate strategy, develops partnerships, and engages clients as the company’s lead trainer.